Frequently Asked Questions
Find answers to our most frequently asked questions
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Do I need to put a credit card reader on each machine?
No, there’s no need to add card readers to every machine. A single kiosk can handle payments for all the machines in your store, or for customers who prefer to pay at a machine, they can pay directly from their phone by scanning a QR code.
Does Tangerpay work with ALL makes and models?
The Tangerpay Kiosk and NFC Mobile Pay Tags work with all makes and models, such as ADC, Dexter, Electrolux, Huebsch, Ipso, LG, Maytag, Primus, Speed Queen, Wascomat, Girbau and others.
What are the payment options for laundry customers?
Customers can pay with Google Pay, Apple Pay, VISA, Mastercard, AMEX and coins (unless you choose to go 100% cashless).
Can my customers still pay with coin?
Is there a lock-in contract?
No. We don’t have lock-in contracts – you can simply as you go.
What if I'm on holiday? Can I start machines remotely?
You bet! You don’t have to cut a holiday short just because your customer is having issues at your laundromat. With our Remote Start feature, you can remotely start any machine from anywhere in the world from your mobile phone/tablet. This is perfect for handling customer issues.
What is the installation process?
Our solutions are plug’n’play and completely wireless! You don’t have to worry about invasive installation or compex wiring.
Do you cater only to laundromats?
We cater to a multitude of customers! Our smart payment solutions can be found in Student Housing, Caravan or Holiday Parks, Airbnb’s, Hotels, Motels, Mining Camps and Guest Houses.
What happens if my internet goes down?
Simply run with a NBN device with 4G failover and you’ll always have a backup connection.
Can I run a loyalty program for my customers?
Yes, you can!
Do my customers need to download an app or sign up for an account to pay for their washing?
A new customer can pay for their wash instantly with no account setup required. They can just Select, Pay and Start – 3 easy steps!
Can customers start multiple machines at a time