No. The Tangerpay Portal is designed to be simple and user-friendly, so most store owners can start using it without formal training. However, training is available whenever you need extra guidance or would like a walkthrough of the system.

Yes. We provide training to help store owners and staff use the Tangerpay Self-Service Portal confidently. While the Portal is designed to be user-friendly and not required for most store owners, training sessions are available regularly for those who need extra guidance or a system walkthrough. To book a session, please contact service@tangerpay.com.

Yes. For non-urgent business requests, our support team is available from 8:00 AM to 8:00 PM AEST, Monday to Friday. For critical issues, support is available 24/7. Calls will always be answered and directed to the right team based on the urgency of the issue. You can also contact us at service@tangerpay.com.

Yes. Our AI Attendant, Sophie, acts as a dedicated customer support agent by answering calls on your behalf. This service is built on complete transparency and accountability. Many providers will put their support phone number on your machine, but without full reporting, a lack of calls may falsely suggest everything is running smoothly, while revenue […]

Tangerpay provides comprehensive professional support to store owners during launch week to ensure a seamless transition and optimal system performance. This includes: – Setup Guidance: Hands-on assistance to get your system configured correctly. – Staff Training: Ensuring your team is confident in operating and managing the new solution. – Customer Instructions: Providing resources to help […]

Yes. Tangerpay offers cost-effective rental and subscription plans in certain regions. These flexible plans include full hardware warranty and free hardware upgrades for the duration of your contract, ensuring your system always has the latest technology.

No. Tangerpay software updates are included as part of your subscription. Updates are performed automatically over the air, ensuring your system continues to receive improvements without manual installation.

The lifespan of Tangerpay hardware can vary depending on store conditions, usage, network quality and general care. Our hardware is designed for commercial laundromat environments and is expected to last between 5 and 10+ years with proper installation and maintenance.

Tangerpay hardware includes a standard 12-month warranty. The hardware is built for commercial environments and is expected to last between 5 and 10+ years with proper installation and maintenance.

Yes. We are scheduled for a global release of locker integration capability in Q3 2026, allowing you to seamlessly manage and take payments for locker systems for your laundromat or Wash Dry Fold facility.