Operating in USA, Australia, UK, Europe, Canada, New Zealand, South Africa, LATAM, Middle East and Asia.
No apps to download & no accounts to set-up
Whether you’re exploring cashless payment solutions for your business or simply curious about how Tangerpay works, we’ve compiled a list of the most frequently asked questions. Each one is answered clearly to help you find the information you need quickly and easily.
What is Tangerpay?
Tangerpay is a global leader in laundromat payment technology, offering one of the most complete payment and management solutions for modern laundromats.
Our system gives customers a smooth, friction-free payment experience with flexible options including kiosk payment, mobile pay, NFC tap-to-pay, and QR code payment. At the same time, Tangerpay gives store owners powerful tools to manage their business remotely, view real-time reporting, process refunds, run promotions, automate loyalty programs, and improve the overall customer experience. Tangerpay is more than a payment system. It is a complete laundromat technology platform designed to simplify operations, support business growth, and help maximise store profitability.
Tangerpay and predecessor companies were first established in 2016, when our founders developed Australia’s first mobile payment solution for laundromats. Since then, Tangerpay has continued to innovate, launching the world’s first plug-and-play laundromat kiosk in 2018, NFC-enabled machine tags in 2023, and the market-leading Kiosk Premium platform for North America in 2025.
Today, Tangerpay is a proudly Australian company providing a complete payment solution for laundromats across all five continents.
Many of the industry’s payment providers, including PayRange, Cents, CCI FasCard, and Bubble Pay, are headquartered in the United States. Tangerpay is proud to be one of the few globally recognised laundromat payment providers founded and headquartered in Brisbane, Australia.
As the leading global provider, the platform is now available in 95 countries, operating across regions including the USA, UK, Europe, Canada, New Zealand, South Africa, LATAM, the Middle East, and Asia.
I already have a payment system. Can I switch to Tangerpay?
Yes. We frequently help store owners transition from other providers to our platform. In fact, many of our most successful clients joined Tangerpay after experiencing the limitations of other systems. As the global industry leader, Tangerpay provides the most robust, feature-rich, and reliable cashless payment solution on the market. When you switch to Tangerpay, you gain access to a professional support team and a comprehensive suite of tools specifically engineered to grow your laundromat, and improve efficiency and profitability.
Can I use Tangerpay if my laundromat is unattended?
Absolutely. Tangerpay was purpose-built for the unattended laundromat environment. Our platform provides a comprehensive suite of remote management tools—including cashless payments, remote monitoring, refunds, vouchers, and remote machine start—allowing you to handle day-to-day operations without ever needing to be onsite. The shift from manual coin collection to a fully cashless system eliminates the logistical burden and trust concerns of handling cash, empowering you to confidently expand your business and manage stores from anywhere.
Country Availability
Tangerpay is the global leader in laundry payments, available in 95 countries. This contrasts significantly with competitors: PayRange only sells in the USA, while both Bubble Pay and EziWash are restricted to AU and are noted for being more challenging to install compared to Tangerpay’s plug-and-play solution.
Country of Origin
Tangerpay was established in 2017 and is proudly an Australian business headquartered in Brisbane Australia. Since its founding, Tangerpay has grown to become a leading global provider. In contrast, many competitors are based in the United States: PayRange, Cents, and Bubble Pay are all headquartered in the USA.
What information do you need before installation?
Before installation, we’ll ask for details such as your machine brands and models, store layout, current payment setup, internet connection, Wi-Fi coverage etc. This will usually just be a chat with our sales team.
How long does a typical Tangerpay installation take?
Thanks to the plug-and-play Pip (our IoT device installed in each machine), installation is fast. The first machine takes only 10–15 minutes, and subsequent machines typically take just 5 minutes each, once you’re familiar with the process. For most laundromats, you will be fully operational in less than a day.
Will my store need to close during installation?
Most store owners choose to keep their business running during the upgrade – full store closure is not required. Installation can be completed machine by machine.
Can Tangerpay be installed in stages?
Yes. We fully support flexible rollout strategies, whether you want to start by trialing the solution on a handful of machines or in just one of your stores. It’s not an ‘all or nothing’ choice. We’re confident in our product—as are thousands of global customers—so our priority is working with you to find the rollout strategy that is best for your business. When you are ready to expand to the rest of your store or all your locations, just let us know.
Do I need an electrician or technician to prepare the store?
This depends on your store and the type of installation. Some sites may need electrical or network preparation before installation, while others may already have the required setup. Tangerpay will advise what is needed after reviewing your store requirements.
Which laundry machine brands does Tangerpay support?
Tangerpay supports the widest range of commercial laundry machine brands in the industry. We support all makes, models and vintages – pretty much all machines bar the old style mechanical coin-slide. If you’ve got a coin drop/pulse style from anywhere in the last 20 years, we’ve got you covered.
Can Tangerpay be installed on my existing machines?
Yes. Tangerpay can be installed on all makes, models and vintages. Pretty much all machines bar the old style mechanical coin-slide. If you’ve got a coin drop/pulse style machine you’ll be right.
Do I need to replace my washers or dryers to use Tangerpay?
No. You do not need to replace your machines. Tangerpay is designed to work with the widest range of commercial washers and dryers.
Can Tangerpay work with both new and older commercial laundry machines?
Yes. Tangerpay can work with new and older commercial laundry machines.
Does Tangerpay work with coin-operated machines?
Yes. Tangerpay works with coin-operated machines. Tangerpay can be added to support cashless payment while keeping the machine’s existing coin operation.
Can Tangerpay run alongside coins during the transition?
Yes, absolutely. Tangerpay is designed to offer more payment options, not fewer. You have the total flexibility to choose a hybrid model that supports both coin and cashless payments, or to go fully cashless. The choice is yours.
Does Tangerpay work with pulse-start machines?
Yes. Tangerpay supports pulse-start machines. This is one of the most common ways payment systems communicate with laundry equipment.
Can Tangerpay work with machines that already have another payment system installed?
Yes. If you are replacing an existing payment system, the transition to Tangerpay is straightforward. If you wish to run Tangerpay alongside a different payment solution, it is possible with some solutions, however we would need to understand the capabilities of your existing payment solution first. Please speak to sales@tangerpay.com to discuss further if you require this.
What types of machines can Tangerpay control?
Tangerpay works washers, dryers, dog wash, massage chairs, pool tables, soap dispensers and other compatible equipment. Lockers systems coming soon.
Can I use Tangerpay with non-laundry machines?
Tangerpay works washers, dryers, dog wash, massage chairs, pool tables, soap dispensers and other compatible equipment. Lockers systems coming soon.
Do my customers need to download an app to pay?
No. Customers do not need to download an app. Tangerpay operates through a hosted web app—a mobile-friendly payment page that opens directly in their phone’s browser. We have eliminated the need for an app download because nobody wants the hassle of installing an app just to start a washing machine. This significantly reduces customer friction; customers simply scan a QR code or tap an NFC tag, and the payment page opens instantly.
What payment methods are supported?
Tangerpay offers comprehensive payment flexibility by supporting a wide range of digital methods, including Apple Pay, Google Pay, Samsung Pay, Visa, Mastercard, and American Express. We are focused on increasing, not reducing, your payment options, which is why we ensure you can continue to accept coin payments. Cash acceptance is also supported through our Kiosk Premium product – see https://tangerpay.com/products/kiosk/ to learn more.
What does the customer see when they pay?
The customer journey is designed to be simple and quick. Customers see an intuitive payment screen that guides them through selecting a machine, confirming the cycle price, and completing payment. Depending on your store setup, customers have the flexibility to pay using the kiosk, or via mobile using a QR code, or an NFC tag. To see the payment experience in action, please refer to the following videos: For kiosk, see Tangerpay Kiosk Payment Demo; For mobile, see Tangerpay Mobile Payment App Experience
Can customers pay from their phone without using the kiosk?
Yes, absolutely. Customers can pay directly from their phone using Tangerpay Mobile Pay – no app download is required. They simply scan a QR code or tap an NFC tag, select their machine, and complete payment through their smartphone browser. The system is designed so Mobile Pay and the Kiosk work independently. This ensures your customers can continue to pay and start their cycles without disruption.
Can customers pay at the kiosk if they do not want to use their phone?
Yes, absolutely. Tangerpay is designed to provide maximum flexibility, ensuring that customers who prefer a physical interface can pay directly at the kiosk without ever needing to use a smartphone. By offering both kiosk and mobile options, you provide a more inclusive experience that respects all customer preferences and ensures no one is left behind.
Can I keep cash as an option?
Yes. Tangerpay supports stores that want to offer both cash and cashless payment options. Cash can be supported through the Tangerpay Premium Kiosk or store owners can choose to add Tangerpay mini cashbox alongside their existing kiosks.
Can customers see machine availability before paying?
Yes, absolutely. Customers can instantly see which machines are available on the payment screen. This real-time visibility is key to reducing confusion and streamlining the process, making it simple for customers to select the correct washer or dryer before committing to a payment and starting a cycle.
Can customers receive receipts?
Yes. Customers have the option to receive receipts via email. They just make the selection as they are completing their payment.
Do you provide signage or customer instructions?
Yes, absolutely. Our solution is designed to be intuitive and easy for customers to use. However, we provide clear posters and signage also. These materials offer step-by-step guidance for using the kiosk, QR codes, NFC tags, and the mobile payment page, helping customers feel confident using the system right from launch.
How do I explain the new payment system to my customers?
Tangerpay provides a comprehensive range of resources to ensure your customers feel confident from day one, including intuitive signage and clear instructions for using QR codes and NFC tags. To further enhance the experience, the kiosk screen can also feature engaging promotional graphics or instructional videos that guide customers through every step of the payment process.
What happens if a customer’s card is declined?
If a customer’s card is declined, the payment will not be approved, and the machine will not be credited. In this situation, the customer must choose another payment method from the available options, such as a different card, Apple Pay, Google Pay, or coins. If your store is equipped with a Kiosk Premium, they can also opt to pay with cash.
What do transaction fees cover?
Transaction fees cover secure payment processing, bank authorization, payment gateway services, compliance, and ongoing platform support. Fees from card providers such as Visa, Mastercard, and American Express are included in this cost. Unlike a basic card terminal, Tangerpay provides a fully managed payment solution designed specifically for reliable laundromat operations. Transaction fees may vary by region. For more information, please contact sales@tangerpay.com.
What are the ongoing costs?
Ongoing costs are determined by your store’s specific configuration. These may include your base Tangerpay subscription, transaction fees, payment gateway fees, and any optional add-ons or services you select. Since costs vary based on your store setup, region, and payment configuration, please contact sales@tangerpay.com for a detailed and accurate quote.
When do I receive my payouts?
In Australia, Tangerpay offers daily settlement, paid 2 days after trading, weekly settlement, paid on Fridays, or monthly settlement. Outside Australia, settlement timing may depend on your payment gateway and region.
Can I take cash payments?
Yes. Tangerpay supports cash payments through the Tangerpay Premium Kiosk, which includes an integrated cash acceptor. Standalone cash acceptor options are also available through the Tangerpay Cashbox solution. Please speak to sales@tangerpay.com for more details.
Are customer payments authorised in real time?
Yes. Card and digital payments require real-time authorization. This is a critical step that instantly confirms the customer has enough funds, and a payment has been approved before the machine is allowed to start. Some systems rely on Store And Forward (SAF), which introduces a high risk: if a customer has insufficient funds, a washer can be started for free without a valid real-time check. With Tangerpay we require real-time authorization, which eliminates risk, significantly reducing unpaid cycles and protecting you from failed payments.
Why does real-time payment approval matter?
Real-time approval is crucial for protecting store owners from failed payments, especially in unattended laundromats. By requiring instant confirmation that a payment has been approved by the bank and that the customer has sufficient funds, it prevents the machine from starting for free due to insufficient funds, which is a major risk with systems that rely on Store And Forward (SAF) payment methods.
Can Tangerpay prevent unpaid machine starts?
Tangerpay is designed so that machines are only credited once payment is approved. This helps reduce the risk of customers starting machines without a valid payment.
How do I refund a payment?
You can refund payments directly through the Tangerpay Self-Service Portal. This allows you to resolve customer issues quickly and on your own terms. As an alternative, you can also issue vouchers, which gives you more flexibility and encourages customers to return to your store.
How long do refunds take to process?
Refunds typically appear in the customer’s account within 48 business hours (two business days). While the transaction is processed quickly on our end, smaller banks may take up to 5 business days to fully process the refund and credit the customer’s account.
What happens if a customer pays for the wrong machine?
While choosing a machine is easy and intuitive, occasionally a customer may pay for the wrong machine if they’re rushing, distracted, or simply having an off day. If this does happen, it’s easily resolved. The Tangerpay Portal gives you real-time transaction information and the full control needed to resolve the issue immediately from your phone anywhere in the world. You can choose the best resolution for the customer, such as remotely starting the correct machine, issuing a refund, or providing a voucher for their next visit.
What happens if a payment is approved but the machine does not start?
If a payment is approved but the machine doesn’t start due to an internal machine error (like a faulty washer pump or broken door sensor), we recommend remotely starting another machine for the customer to get them back in business. Remote starts can be performed right from your mobile anywhere in the world, and great for resolving customer issues on the fly. For that machine that gave you grief, you can just set that to ‘In-Maintenance’ through the Tangerpay Portal until your technician arrives, and no other customers will be able to select it from the Kiosk or Mobile until you put it back in action.
What happens if a customer is charged but the machine does not run?
If a payment is approved, and the customer is charged, but the machine fails to start or fails midway through its wash/dry process due to an internal machine error (like a faulty washer pump or thermostat issue), you can remotely start another machine for the customer to get them back in business. Remote starts can be performed right from your mobile anywhere in the world, and great for resolving customer issues on the fly. For that machine that gave you grief, you can just set that to ‘In-Maintenance’ through the Tangerpay Portal until your technician arrives, and no other customers will be able to select it from the Kiosk or Mobile until you put it back in action.
Can customers request refunds themselves?
A customer can request a refund, but these requests are always escalated to you, the store owner. You maintain full control to issue a refund, voucher, or discount directly through the Tangerpay Portal. This allows customers to follow your specific customer support policies.
Can I issue a refund without contacting Tangerpay?
Yes, absolutely. Store owners have full and immediate control to process refunds directly through the Tangerpay Self-Service Portal. This is by design, allowing you to quickly resolve customer issues on your own terms without needing to wait for or contact Tangerpay support.
Can I issue a voucher instead of a refund?
Yes, absolutely. Issuing a voucher is a great alternative to a refund. You maintain full control to issue vouchers through the Tangerpay Portal. This is a useful strategy because it helps you resolve a customer’s issue while simultaneously encouraging them to return to your store for their next visit.
Can I see the refund history in the Tangerpay Portal?
Yes, absolutely. The Tangerpay Portal gives you comprehensive visibility over all refunds and related transaction activity. This allows you to easily track payment adjustments, monitor customer issue resolution, and ensure accurate accounting of your store’s performance.
Can I monitor my store remotely?
Yes. The Tangerpay Portal is your comprehensive remote management tool. You can monitor key store information without needing to be onsite, including payment activity, machine activity, refunds, and vouchers. The Portal also provides real-time visibility, allowing you to understand which machines are in use, generating revenue, or may need attention. Furthermore, it enables you to remotely manage your store, which includes updating pricing, disabling machines that are out of service, or managing multiple locations from a single account. Finally, the Portal allows multiple staff members, managers, and authorized personnel to access transactions and monitor store activity.
Can I update store details, machine names and pricing myself?
Yes, absolutely. The Tangerpay Portal is designed for complete self-service, empowering you to manage your store and machine settings independently at any time. Through the portal, you have the flexibility to update machine names, adjust pricing, and modify various store-level details instantly. While the system gives you full control, our support team is always available should you need any assistance with these updates.
Can I temporarily disable a machine in the Portal?
Yes, the Tangerpay Portal allows you to temporarily disable machines when necessary. This crucial management tool enables store owners to set a machine to “inactive” or “In-Maintenance” via the Portal if the machine is out of service, undergoing maintenance, or temporarily unavailable. This ensures that customers cannot select or pay for the affected machine from the Kiosk or Mobile Pay system until you put it back into action.
Can multiple staff members access the Tangerpay Portal?
Yes, the Tangerpay Portal fully supports multi-user access. This is essential for ensuring that store owners, managers, and authorized staff members can all securely access transactions, manage refunds, and monitor store activity as required. Furthermore, Tangerpay can help configure a suitable setup if you need different levels of access for various roles within your store.
Can I control what each staff member can see or do?
Yes, access within the Tangerpay Portal is fully controllable and customizable based on your store’s requirements. The platform allows you to manage user permissions to ensure that staff, managers, and owners have access tailored to their specific roles and responsibilities.
Can I manage multiple laundromats from one account?
Yes, Tangerpay is specifically designed to support multi-store operators. You can manage and monitor all your locations through a single Tangerpay Portal account, giving you a comprehensive, clearer view of performance across your entire business. This functionality is essential for multi-store operators, as it allows you to compare key metrics like revenue, machine usage, and customer activity between sites to make informed business decisions.
Can I see which staff member issued a refund or voucher?
Yes, absolutely. The Tangerpay Portal is designed to provide comprehensive visibility and accountability over all account activity. Since the platform supports customizable multi-user access and permissions, store owners, provided user tracking is enabled, can review detailed transaction history to clearly see which specific staff member initiated actions such as issuing refunds, vouchers, and making other account adjustments. This ensures full transparency and control over all staff-related actions impacting payments and customer service.
What happens if one machine is offline but the rest of the store is working?
If one machine experiences an issue, the rest of your store will continue operating normally. You can monitor all machine activity through the Tangerpay Portal and proactively take action. For the affected machine, you can set it to “inactive” via the Portal until a technician can resolve the issue. If you suspect the problem is related to the Pip device, our team is available to assist you with diagnosis. Issues are rare, but it’s always nice to know you have support.
How do I track my daily revenue?
The Tangerpay Portal provides you with essential reporting tools to track your daily revenue and overall store performance. Through the Portal, you gain instant access to live transaction data, comprehensive daily summaries, and detailed machine activity reports, which are crucial for effective pricing management and making informed business decisions.
Can I see which machines are making the most revenue?
Yes, absolutely. The Tangerpay Portal provides powerful, granular reporting that goes beyond simple revenue totals. It gives you instant, real-time visibility into machine-level performance, allowing you to clearly identify your busiest and highest-revenue-generating machines. This data enables you to track specific revenue trends, optimize machine placement, and make informed, data-driven decisions about pricing and running targeted promotions. Furthermore, if you are a multi-store operator, you can use these detailed reports to compare key performance metrics across all your locations.
Can I see which machines are being used in real time?
Yes, the Tangerpay Portal provides comprehensive, real-time visibility over all machine activity and transactions. This powerful tool allows you to instantly see which machines are currently in use and identify which ones are generating the most revenue, while also highlighting any potential issues that may require your attention.
Can I download sales and transaction reports?
Yes, absolutely. Store owners have full access to download a variety of detailed sales and transaction reports directly through the Tangerpay Portal. These reports provide all the essential financial information you need—including daily summaries, live transaction data, and granular machine-level performance metrics—to streamline your operations. You can use these comprehensive reports for daily reconciliation, accurate accounting, performance tracking across single or multiple stores, and managing key activities like refunds, vouchers, and promotions, giving you a clearer, data-driven view of your store’s health.
Can I compare performance across multiple stores?
Yes, absolutely. Tangerpay is specifically designed to support multi-store operators. You can manage and monitor all your locations through a single Tangerpay Portal account, giving you a comprehensive, clearer view of performance across your entire business. This functionality is essential for multi-store operators, as it allows you to compare key metrics like revenue, machine usage, and customer activity between sites to make informed business decisions.
Can I track refunds, vouchers and promotions in reports?
Yes, absolutely. The Tangerpay Portal provides complete transparency and control by allowing you to track key non-revenue-generating activity—such as refunds, vouchers, and promo codes—directly alongside your core transactions and revenue reports. This level of detail is essential for accurate accounting and gives you a clear, data-driven view of how customer issues and promotions are affecting your store’s overall performance and profitability.
Can Tangerpay alert me when a machine has an issue?
Yes, Tangerpay is designed to provide proactive alerts and notifications regarding machine and payment activity. This crucial feature helps you instantly identify when a machine has an issue, such as going offline or becoming unavailable to customers. The types of alerts and notifications available—which help you take action before an issue impacts your customers—will depend on your store’s specific setup, machine type, and configuration.
Can I schedule different prices for different times of the day?
Yes, absolutely. Tangerpay supports dynamic, time-of-use pricing and scheduled promotions where enabled. This feature is a powerful tool for driving revenue, allowing you to automatically apply discounts or price adjustments for specific periods. This capability is ideal for running “Happy Hour” offers to encourage visits during quieter periods, implementing off-peak pricing to boost machine usage, or setting up exclusive member-only specials. This means you can create rules like “all washers discounted 25% from 01 June to 30 June” or “all dryers discounted 20% between 11 pm and midnight” to optimize your store’s performance.
Can I run Happy Hour discounts?
Yes, absolutely. The Tangerpay Portal allows you to easily set up and run “Happy Hour”-style promotions. This is a highly effective strategy for driving revenue by encouraging customers to visit during quieter periods, which boosts overall machine usage during off-peak times. These discounts can be scheduled automatically, ensuring your pricing is optimized around the clock.
Can I create member-only pricing?
Yes, absolutely. Tangerpay’s built-in membership features are designed to help you drive loyalty and revenue by offering exclusive pricing and discounts to registered members. This fully customizable loyalty program allows you to offer a variety of benefits, such as:
Can I offer first-wash-free promotions?
Yes, absolutely. Tangerpay fully supports highly effective promotional offers like “First Wash Free” or “First Dry Free.” These are powerful, flexible tools you can leverage to instantly attract new customers, reward loyal members, or quickly resolve service issues. These promotions are managed using the custom voucher and promo code features available through the Tangerpay Portal, giving you complete control to generate specific offers and manage customer goodwill.
Can I create single-use promo codes for customers?
Yes, absolutely. The Tangerpay Portal gives you the flexibility to instantly create unique, single-use promo codes or vouchers specifically for customers. This is a practical and effective way to quickly resolve complaints, encourage repeat business, and ensure the customer returns to your laundromat. The ability to control the value and specific use of each code provides full management control over your customer service budget and efforts.
Can Tangerpay help increase repeat customers?
Yes, absolutely. Tangerpay is engineered to drive customer loyalty and repeat business by integrating a comprehensive, built-in loyalty program directly into the payment system. Beyond providing a simple and frictionless payment experience, the Tangerpay Portal gives you the power to create a customized “Wash Club” with powerful features like member-only pricing (including daily discounts and automated Happy Hour promos), Top-Up Bonuses (prepaid store credit with extra value), and automated Loyalty Rewards such as “7th Wash Free” or cash back. This full suite of membership, voucher, and promotion tools is designed to encourage customers to return and increase their overall spend over time.
Can I create my own discount codes?
Yes, absolutely. The Tangerpay Portal provides you with full, instant control to create and manage your own unique promo codes and vouchers. This flexibility allows you to:
Can I change membership offers at any time?
Yes, absolutely. The Tangerpay Self-Service Portal is designed to be intuitive and provides you with full, immediate control to modify or update your membership offers—including discounts, loyalty rewards, top-up bonuses, and promotions—at any time. This user-friendly platform allows you to instantly enable, disable, or adjust offers to perfectly align with your evolving business goals and marketing campaigns. While the portal empowers you with complete independence, our support team is always available at service@tangerpay.com if you require a walkthrough or any assistance.
Is the Membership Program free for my customers?
Yes, absolutely. Joining your customized membership program is completely free for customers. Customers can easily register at the Tangerpay Kiosk or directly through their mobile. Once registered, they gain immediate access to exclusive member benefits, such as instant discounts, top-up bonuses, and automated loyalty rewards, designed to reward loyalty and encourage repeat visits.
What kind of rewards can I offer members?
Tangerpay Membership program allows you to offer a robust suite of rewards designed to encourage repeat visits and loyalty. These powerful options include Everyday Discounts—offering members-only pricing with exclusive, ongoing discounts on washers and dryers. You can also implement Top-Up Bonuses to encourage prepaid balances by rewarding customers with bonus store credit (e.g., pay $100, receive $120 in value). For boosting off-peak usage, utilize Happy Hour/Time-Based Discounts to automatically apply reduced rates during specific slow periods. Furthermore, the program supports Automated Loyalty Rewards, such as X-Wash Free (like a “7th Wash Free” program) and Loyalty Points/Cash Back, where members earn credit after reaching a set spending threshold. Finally, you can generate custom Vouchers and Promo Codes for marketing campaigns, attracting new customers, or for service recovery.
How do customers sign up to Membership?
Customers can easily join the Wash Club membership program directly at the Tangerpay kiosk by entering their mobile number and creating a PIN. Once registered, members gain immediate access to a variety of exclusive benefits designed to reward loyalty and encourage repeat visits, such as everyday discounts on washers and dryers, top-up bonuses that provide extra store credit when purchasing prepaid balances (e.g., pay $100 and receive $120 in value), and automated loyalty rewards like a “7th Wash Free” or cash back after reaching specific spending thresholds. Additionally, store owners can implement “Happy Hour” time-of-day discounts to offer reduced rates during off-peak periods, and while members can currently sign up at the kiosk, a mobile payment page signup option is also available to ensure a seamless and frictionless experience.
Can I reward regular customers automatically?
Yes, absolutely. Tangerpay’s built-in membership and loyalty features are specifically designed to help you reward regular customers automatically. The platform offers a variety of automated rewards and benefits that you can easily configure to drive customer loyalty, including:
Can customers join the membership program at the kiosk?
Yes. Customers can sign up for membership directly at the kiosk where membership is enabled. They can register using their mobile number and start receiving eligible member benefits.
Can customers join the membership program from their phone?
Yes. Customers can also join through the mobile payment page on their phone. This makes it easy for customers to register while they are using the laundromat.
Can I disable or change a membership offer later?
Yes. Membership offers can be changed, enabled or disabled through the Self service Tangerpay Portal. You can also contact service@tangerpay.com if you would like assistance updating your offers.
Can I have different offers for different stores?
Yes, absolutely. Tangerpay is specifically designed to support multi-store operators. This means that if you manage multiple locations, you can easily configure unique, location-specific offers through your single Tangerpay Portal account. This flexibility allows you to run different promotions, membership discounts, and customer benefits tailored to the specific needs and demographics of each store, ensuring your marketing efforts are always optimized for local performance.
What is a business-grade modem?
A business-grade modem is commercial network equipment designed with automatic internet failover features. It allows your store to run on a primary fixed-line internet connection, such as fibre or NBN, with a 4G SIM backup that takes over automatically if the main line drops. This setup ensures maximum reliability and keeps your payment system online during any internet disruption. This helps keep your payment system online if the main internet connection drops.
What is a dual-SIM modem?
A dual-SIM modem uses two SIM cards, often from different mobile carriers. A dual-SIM modem is commercial-grade network equipment designed for maximum internet reliability and redundancy. It operates using two SIM cards, typically from different mobile network carriers. This configuration ensures that if one mobile network experiences poor signal or a complete outage, the modem automatically switches to the second SIM and carrier. This failover mechanism provides an extra layer of backup, virtually eliminating the chance of your payment system going offline due to a single carrier issue, similar to the high-reliability standard used by ATMs.
What is an Access Point, and why is it important?
An Access Point (AP) is essential commercial networking equipment that provides reliable Wi-Fi coverage across your store. Because your kiosk, payment devices, and connected machines rely on a strong and stable network connection to operate reliably, a properly placed Access Point helps ensure continuous Wi-Fi coverage throughout the laundromat, especially around all machines and payment areas.
What happens when the internet goes down?
A modern, robust laundromat payment system makes internet downtime a non-issue. Just as banks require “always on” connectivity, your store can achieve this reliability. This is accomplished by investing in sturdy network infrastructure upfront, such as business-grade routers, 4G failover, and dual-SIM modem solutions. While some systems claim to “work without internet,” these solutions often rely on a high-risk method called Store And Forward (SAF). If the connection drops, they blindly approve payments, bypassing a real-time bank check. When the system reconnects, if the customer’s funds are insufficient, the system often incurs an unpaid cycle, essentially giving away a free wash. Tangerpay eliminates this risk. Our platform is built on secure, real-time payment approval, a core capability supported by reliable network infrastructure. This ensures machines are only started by customers whose funds have been instantly verified. We believe your laundromat should operate with the same financial security standards as a bank.
Does Tangerpay have an outage status page?
Yes. Tangerpay provides a public, transparent, real-time Tangerpay Status Page so store owners can monitor the operational health of our services at any time. For mature payment platforms, transparency is not optional. Established providers such as Tangerpay and PayRange, SpyderWash make system status information publicly available because they have the infrastructure, monitoring, and accountability to stand behind their product. Store owners should be cautious of smaller providers, such as EziWash and BubblePay or others starting out, that do not appear to offer the same level of public outage visibility. Lack of transparency can make it harder for operators to understand whether an issue is isolated to their store or part of a wider service interruption. We encourage store owners to visit the Tangerpay Status Page and subscribe for real-time updates about service interruptions or scheduled maintenance: https://tangerpay.statuspage.io/
How do I remotely start my machines?
Remote start functionality is available directly through the Tangerpay Portal, giving you the power to resolve customer issues instantly from anywhere.
To use it:
Is Tangerpay secure?
Yes, absolutely. Tangerpay is engineered to support secure digital payments and provide a reliable, safe cashless payment experience for laundromat environments. Payments are processed through secure payment gateways and supported payment providers.
Our security is reinforced by:
Are card details stored by Tangerpay?
Card information is handled through secure payment providers and payment gateway processes.
Is Tangerpay PCI compliant?
Yes. Tangerpay is a PCI DSS Compliant Solution. We achieve compliance by ensuring that sensitive cardholder data is never handled, managed, or stored by Tangerpay directly. Payments are processed through licensed, third-party Payment Processors who adhere to Level 1 Compliance of the PCI Data Security Standard (PCI-DSS). All card data is encrypted and managed by these secure payment providers, and we use EMV certified card readers to process payments. If you require specific compliance documentation for your business, please contact Tangerpay for more information.
Do you integrate with smart lockers?
Yes. We are scheduled for a global release of locker integration capability in Q3 2026, allowing you to seamlessly manage and take payments for locker systems for your laundromat or Wash Dry Fold facility.
What is the warranty period?
Tangerpay hardware includes a standard 12-month warranty. The hardware is built for commercial environments and is expected to last between 5 and 10+ years with proper installation and maintenance.
What is the expected lifespan of the hardware?
The lifespan of Tangerpay hardware can vary depending on store conditions, usage, network quality and general care. Our hardware is designed for commercial laundromat environments and is expected to last between 5 and 10+ years with proper installation and maintenance.
Do I need to pay for software updates?
No. Tangerpay software updates are included as part of your subscription. Updates are performed automatically over the air, ensuring your system continues to receive improvements without manual installation.
Does TP offer rental plans?
Yes. Tangerpay offers cost-effective rental and subscription plans in certain regions. These flexible plans include full hardware warranty and free hardware upgrades for the duration of your contract, ensuring your system always has the latest technology.
What support is provided during launch week?
Tangerpay provides comprehensive professional support to store owners during launch week to ensure a seamless transition and optimal system performance.
This includes:
Do you take calls on behalf of my store?
Yes. Our AI Attendant, Sophie, acts as a dedicated customer support agent by answering calls on your behalf. This service is built on complete transparency and accountability. Many providers will put their support phone number on your machine, but without full reporting, a lack of calls may falsely suggest everything is running smoothly, while revenue is being lost through unreported issues or unauthorized free services. Tangerpay operates on transparency. Sophie provides detailed visibility and full customer transcripts, which function as call recordings, accessible in the Tangerpay Portal. This ensures you maintain total control over every customer conversation and protects your revenue and reputation. Please contact sales@tangerpay.com for more information.
Do you offer 24/7 support?
Yes. For non-urgent business requests, our support team is available from 8:00 AM to 8:00 PM AEST, Monday to Friday. For critical issues, support is available 24/7. Calls will always be answered and directed to the right team based on the urgency of the issue. You can also contact us at service@tangerpay.com.
Can I receive training on how to use the Tangerpay Portal?
Yes. We provide training to help store owners and staff use the Tangerpay Self-Service Portal confidently. While the Portal is designed to be user-friendly and not required for most store owners, training sessions are available regularly for those who need extra guidance or a system walkthrough. To book a session, please contact service@tangerpay.com.
Is Tangerpay Portal training required?
No. The Tangerpay Portal is designed to be simple and user-friendly, so most store owners can start using it without formal training. However, training is available whenever you need extra guidance or would like a walkthrough of the system.
What is a laundry payment app?
A laundry payment app is a digital tool that lets customers pay for laundry services using their smartphone. Tangerpay’s app-free system allows users to tap or scan with their phone to activate machines. There’s no downloads or accounts required.
How do customers use Mobile Pay?
It’s simple. Customers tap or scan their phone on the NFC tag located on the machine, choose their payment method (Apple Pay, Google Pay, Visa, Mastercard, Amex), and start the cycle instantly.
Do customers need to download an app?
No! Tangerpay Mobile Pay is completely app-free. Customers can pay and activate machines using their phone’s native browser, QR scanner, or tap-to-pay functionality.
How does Mobile Pay install on existing machines?
We use durable NFC tags that are mounted directly onto each machine. They’re easy to install, require no wiring, and integrate smoothly with your existing equipment.
Can I still use kiosks or cash alongside Mobile Pay?
Absolutely. Tangerpay Mobile Pay works as a standalone solution or alongside our kiosk payment systems, giving you full flexibility based on your customer base.
Does Mobile Pay support promotions and loyalty programs?
You can run loyalty programs, vouchers, and Wash Club memberships through the Tangerpay Portal, all fully compatible with Mobile Pay.
What is a payment kiosk system?
A payment kiosk system is a self-service terminal that allows customers to pay for services, like laundry, without staff assistance. Tangerpay’s kiosk system is purpose-built for laundromats, offering mobile payments, tap-to-pay, card, and even cash options (on select models).
Can I use the kiosk with my existing machines?
Tangerpay kiosks are designed to integrate easily with most commercial laundry machines. Our team will work with you to ensure seamless setup and compatibility.
Which kiosk model is right for my laundromat?
It depends on your setup and customer flow. The Standard and Max models are perfect for small to mid-sized stores, while the Mega offers a bold visual impact for boutique locations. The Premium model is ideal if you want to accept card and cash or run loyalty promotions.
How long does installation take?
Most installations are quick and can be completed with minimal disruption. Our team will guide you through the process from start to finish, ensuring everything is running smoothly.
Can I run promotions or loyalty programs through the kiosk?
The Kiosk Premium integrates with Wash Club memberships, promotions, and loyalty programs, making it easy to reward repeat customers and grow your customer base.
Can I use this alongside my self-service setup?
Absolutely! Many laundromats offer both self-service and full-service options. The Wash, Dry, Fold Solution is designed to work in parallel with unattended models, providing a seamless experience for all customer types.
How many staff members can use the system at once?
CleanCloud supports multiple user accounts, so your entire team can access the system at the same time, tracking orders, starting machines, updating statuses, and communicating with customers all from their own devices.
How does machine automation work with Tangerpay?
Once an order is marked as “washing” or “drying” in CleanCloud, Tangerpay automatically activates the corresponding machine. Staff don’t need to touch the machine or handle coins, everything is triggered digitally and logged in real-time.
How are payments handled?
Payments can be processed through CleanCloud’s POS system, and Tangerpay supports seamless integration for mobile, card, and kiosk payments. Receipts are automatically generated and can be emailed or printed for customers.
What’s the hiring process like?
We keep it simple and respectful of your time. Typically, our process includes an initial chat, a role-specific interview or task, and a final conversation with a senior team member. We’re big on transparency and clear communication at every step.
Do I need experience in the laundry or payments industry?
Not necessarily. What matters most is your ability to solve problems, collaborate, and adapt in a fast-moving environment. We’ll teach you everything you need to know about the industry, curiosity and a proactive mindset go a long way here.
What kind of roles does Tangerpay usually hire for?
We’re often looking for people in engineering, product, design, operations, customer support, and sales. We’re growing fast, so even if your expertise doesn’t fit into a traditional box, we’d still love to hear from you.
What tools or platforms does the team use?
We’re a tech-forward company, so we use tools like Slack, Notion, Figma, Jira, and Google Workspace to collaborate. For development, we use modern frameworks and APIs built for scale and speed.
What’s the culture like at Tangerpay?
Supportive, agile, and outcomes-focused! We care about doing great work, staying curious, and building products that genuinely help people. We value initiative, straight talk, and a healthy work-life balance.
Can I apply even if there are no open roles listed?
Absolutely. If you’re passionate about what we’re doing and believe you can add value, we encourage you to send through an expression of interest. We’re always open to connecting with great people.
